Retun and Exchange Policy

1. Returns

At Happi Kaapi, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return unopened and unused products within 7 days of receipt.

  • Eligibility: Returns are only accepted for products that are unopened and in their original, unused condition. Products must be returned in their original packaging.
  • Return Process: To initiate a return, please contact our customer service team at info@happikaapi.com to request a Return Authorization (RA) number. Include your order number and reason for the return.
  • Shipping Costs: You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for your return. We are not responsible for lost or damaged return shipments.

2. Exchanges

We currently do not offer exchanges. If you need a different product, please return the original item and place a new order.

3. Refunds

  • Processing Time: Refunds will be processed after we receive and inspect the returned product. We aim to process refunds within 7-10  business days of receiving the return.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

4. Non-Returnable Items

The following items are non-returnable:

  • Opened or used products
  • Items purchased as part of a special promotion or clearance sale

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@happikaapi.com with your order number, a description of the issue, and photos of the damaged or defective item. We will work with you to resolve the issue, which may include a replacement or a full refund.

6. Contact Us

If you have any questions or need assistance with returns or exchanges, please contact us at:

Happi Kaapi
Email: Info@happikaapi.com
Address: [Your Physical Address]

Thank you for shopping with Happi Kaapi. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.